Shipping Information

Return Policy

Warranty Policy

Privacy Policy

Terms of Service

Shipping Information

Return Policy

Warranty Policy

Privacy Policy

Terms of Service

Shipping information

 

Orders ship within 3-5 business days, pending product availability and credit card verification.

You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact service@aoseed.com.

Please note, we do not ship on weekends or holidays. Orders completed after 1pm CST will ship the following business day.

 

 

Customs, duties and taxes

 

All international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.

Please check with your local customs office to determine what these additional costs will be prior to purchase.

Orders can be exchanged once for free within 30 days of delivery without giving any reason, customer will pay for the shipping fee for the returning product.

After 30 days have passed your product has to be determined to be materially defective during the 12-month Warranty Period to receive a return or refund. To learn more about our warranty policy refer to our terms of use page. Most issues can be solved easily by troubleshooting your printer. You can refer to us troubleshoot FAQ page or email us at service@aoseed.com and we will be happy to assist you. If you choose a refund and had purchased a bundle/pack, you will only be refunded for the defective part (e.g. you get refunded for the defective printer in a Family Pack but not for the filament included).

If your printer is still having issues, the product must be returned in the same condition it was sent with its original packaging. If you do not have the original packaging available, please pack the item in a similar sized box with appropriate care to prevent damage in transit. Our boxes are 17x17x18 inch or 45x45x46 cm and come with foam inserts, you can use bubble wrap as a substitute. We reserve the right to refuse returns and refunds that do not meet these criteria.

We will send an email confirmation once we’ve processed your return.


Refunds

You can receive a refund if your product is determined to be materially defective during the 12-month Warranty Period. Please allow up to 5 business days after we receive your return, including time for processing and time for your bank to post your refund. Please note while printers are covered under the warranty, filament refunds are only valid 30 days after delivery and there is no guarantee refund if the packs are open packs after delivery, refunds will be issued at our discretion.

If you choose a refund and had purchased a bundle, you will only be refunded for the defective part (e.g. you get refunded for the defective item in EDU PACK but not for the rest parts included).

Opting for AOSEED promises a noteworthy experience, and we highly recommend initiating an exchange request before deciding on a complete refund.


Exchanges

You can receive an exchange if your product is determined to be materially defective during the 12-month Warranty Period. Please allow up to 15 business days after we receive your exchange, including time for stocking and shipping. We will send you a tracking number as soon as it’s available.

 

Extended Warranty

If you need to purchase an extended warranty, you can send an email to service@aoseed.com to purchase, which will extend the 12-month warranty we provide. Your extended warranty period begins at the time of purchase and is calculated for the length of time selected. This extended warranty applies only to the printer and not to any accessories or other products. After the 12-month warranty period we will no longer offer refunds based on your original purchase, exchanges will only be offered after the initial window. The warranty will also be extended to cover accidental damage to the printer in addition to any material defects. For exchanges outside of the 12-month warranty, please contact our support team at service@aoseed.com.

30-day return & refund Service 

We allow a return or exchange for the Products (“the Device”) purchased directly on shop.aoseed.com.

All returns or exchanges must be made within 30 days of the date of purchase as specified on your proof of purchase. If the Device was purchased on a 3rd party website or another purchasing method such as a retail purchaser (“Resellers”), you must abide by their individual return and exchange policies. We will not honor or accept returns originally sold by other Resellers.

 

To qualify for a this return or exchange, the following conditions must be met:
1. the printer cannot be opened or damaged when delivered

  1. the printer you’ve received are the wrong goods/products that are inconsistent
  2. Please note we do not undertake the shipping costs for the 30-Day Return submission.

 

LIMITED WARRANTY POLICY  

AOSEED warrants its printers and its parts against defects in materials or workmanship for one 1 year from the original delivery date. This limited warranty extends only to the original purchaser. During this period, AOSEED will repair or replace defective parts with new or reconditioned parts at AOSEED’s option, without charge to the original purchaser.

We also provide free replacement of  Consumables within 6 months including the FCC Cable, Nozzle Module, Extruder Module, Feeding Pipe. Please contact the online customer service in advance for any return request for damage. Please note we do not undertake the shipping costs if it's not the product itself problem and if the return to China is required, we also do not take the tax that may occur.

 

Magnetic baseplate/Filaments are not covered by the warranty if they are not caused by machine failure
* Warranty period may vary according to local laws and regulations.

 

Please note that any warranty services or questions must be accompanied by the order number and original invoice from the transaction through which the warranted product was purchased. The order number and original invoice serves as your warranty number and must be retained. AOSEED will not provide warranty service without the order number and original invoice.

All original parts (parts installed by AOSEED at the original system build) replaced by AOSEED or its authorized service centers, are warranted. Any after-market additions or modifications are not warranted. The original purchaser is responsible for the payment for any service or repair outside the scope of this limited warranty.

Except as provided herein, AOSEED is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall AOSEED be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the equipment, less any shipping fees. If the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.

 

The warranty and remedies set forth herein are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

 

warranty conditions

AOSEED’s One Year Limited Warranty is subject to the following conditions:

  1. This warranty extends only to printers distributed and/or sold by AOSEED. It is effective only if the printers are purchased and operated at Amazon Store and Shopify Store.
  2. This warranty covers only normal use of the printer. AOSEED shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; (iii) service or alteration by anyone other than an authorized AOSEED representative; or (iv) damages incurred through irresponsible or other non-recommended practices.
  3. You must retain your order number and original invoice to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the original purchaser in fulfillment of this warranty.
  5. AOSEED makes no warranty (either expressed or implied) regarding third-party (non-AOSEED) installed parts or products.

WARRANTY EXCLUSIONS Part

AOSEED accepts no liability for problems caused by after-market modifications or additions to its printer. AOSEED is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It is also null and void if there are indications of misuse and/or abuse. AOSEED has the option of voiding the warranty if any one other than an AOSEED technician attempts to service the product. AOSEED will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any product bought at AOSEED. AOSEED will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. AOSEED makes every effort to make sure all information on our website is correct.

 

replacement for quality-related issues

All quality-related defects on items sold directly by AOSEED are covered by an extensive warranty, starting from the date of purchase. The replacement part provided by AOSEED may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.

This Privacy Policy describes how aoseed.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at service@aoseed.com or by mail using the details provided below:

 

Hong Kong:

FLAT/RM 1405A 14/F THE BELGIAN BANK BUILDING NOS. 721-725 NATHAN ROAD MONGKOK HONGKONG

 

China Mainland: 

4F, building 16, No.2999, Hutai Road, 200444 Shanghai, China

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify, Supplier Jiangsu Panxiao, Logistics Agent CDL Co., Ltd.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

 

  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify, PayPal, CDL, UPS, DHL, DPD. WORLDFIRST, PingPong.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, WORLDFIRST, PingPong, Payoneer, email address, and phone number.

 

  • Customer support information
    • Purpose of collection: to provide customer service to you to fulfill our contract, to improve our products and customer service, to make the company and the brand go further.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify, Loox, Facebook, Instagram.
    • Personal Information collected: name, shipping area i.g. State/City/Country/ZipCode.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

     

    Your rights

     

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above with subject "GDPR #order number".

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

     

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above with subject "CCPA #order number".

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

     

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

     

    Cookies Necessary for the Functioning of the Store

     

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session
    checkout_session_lookup Used in connection with checkout. 3w
    checkout_session_token_<<token>> Used in connection with checkout. 3w
    identity-state Used in connection with customer authentication. 24h
    identity-state-<<token>> Used in connection with customer authentication. 24h
    identity_customer_account_number Used in connection with customer authentication. 12w

    Reporting and Analytics

     

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session
    customer_auth_provider Shopify analytics. session
    customer_auth_session_created_at Shopify analytics. session

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

     

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

     

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

     

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under Contact Us.

    Last updated: 7/12/2024

    PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE.

    The websites located at https://www.aoseed.com/ and https://cn.aoseed.com/ (together, the “sites“) are copyrighted works belonging to aowei digital technology shanghai co.,ltd and its affiliates (“company,” “us,” “our,” and/or “we“). These terms of use (“terms of use”) are a legally binding agreement between you, as an end-user of our sites (“user,” “you,” and/or “your”), and the company. The company provides services through the sites, including but not limited to a service for users to share digital designs that can be printed on 3d printers to create physical objects. By accessing the sites or using any of our services, you agree to be bound by these terms of use. Certain features of the services or sites may be subject to additional guidelines, terms, or rules, which will be posted on the service or sites in connection with such features.

     

    1.accounts and payment

    1.1 account creation.

    In order to use certain features of the sites (e.g., to upload a design and/or to make store purchases), you must register for an account with the company (“company account “) and provide certain information about yourself as prompted by the site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your company account at any time, for any reason, by following the instructions on the site. The company may suspend or terminate your company account in accordance with section 10.

    1.2 account responsibilities.

    You are responsible for maintaining the confidentiality of your company account login information and are fully responsible for all activities that occur under your company account. You agree to immediately notify the company of any unauthorized use, or suspected unauthorized use of your company account or any other breach of security. The company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

    2. site

    2.1 modification.

    We may change these Terms from time to time. Any such changes will become effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site or Services. If you object to any such changes, your sole recourse will be to cease using the Site and the Services (including the Downloadable Tools). Continued use of the Site or the Services (including any Downloadable Tools) following posting of any such changes will indicate your acknowledgement of such changes and your agreement to be bound by the revised Terms, inclusive of such changes. In addition, certain features of the Services may be subject to additional terms of use. By using such features, or any part thereof, you agree to be bound by the additional terms of use applicable to such features. In the event that any of the additional terms of use governing such area conflict with these Terms, the additional terms will govern.

    2.2 consent to use of personal data.

    By using our sites or services, you agree that company may collect and use personal data about you.

    3. disclaimers

    Your use of this site is at your risk. The information and materials, provided on or through this website are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our respective affiliates warrant the accuracy or completeness of the information or materials provided on or through this web site.
    The information and materials provided on or through this website may be out of date, may contain inaccuracies or typographical errors, and neither we, nor any of our respective affiliates makes any commitment or assumes any duty to update such information or materials services. The company does not warrant the accuracy, completeness, or usefulness of such information and materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the website. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
    All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors, and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. We make no warranties to those defined as "consumers" in the magnuson-moss warranty-federal trade commission improvements act.
    Limitations of liability. We do not assume any responsibility, and we will not be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. In no event will we, or any of our respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, or any party involved in the creation, production or transmission of this website, be liable to you or anyone else for any special, punitive, incidental or consequential economic damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use or inability to use this website, any website linked to this website, or the information or materials contained on any or all such websites, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. This limitation of liability does not apply to personal injury claims or claims for consumer fraud.
    In the event of any problem with your use of the website, you agree that your sole remedy is to cease using this website.

    4. term and termination

    Subject to this section, these terms of use will remain in full force and effect while you use the sites or services. We may (a) suspend or terminate your rights to use the sites or services (including your company account) or parts thereof, or, (b) terminate these terms of use, at any time for any reason at our sole discretion, including for any use of the sites or services in violation of these terms of use. Upon termination of these terms of use, your company account and right to access and use the sites and services will terminate immediately. You understand and agree that any termination of your company account involves deletion of your user content associated therewith from our live databases. The company will not have any liability whatsoever to you for any termination of these terms of use, including for termination of your company account or deletion of your user content.

    5. intellectual property infringement

    We will terminate the accounts of users who repeatedly infringe intellectual property and reserve the right to take down any content that we conclude, in our sole discretion, may infringe third party rights. See our intellectual property policy.