WARRANTY and Return POLICY

30-day return & refund Service 

We allow a return or exchange for the Products (“the Device”) purchased directly on shop.aoseed.com.

All returns or exchanges must be made within 30 days of the date of purchase as specified on your proof of purchase. If the Device was purchased on a 3rd party website or another purchasing method such as a retail purchaser (“Resellers”), you must abide by their individual return and exchange policies. We will not honor or accept returns originally sold by other Resellers.

 

To qualify for a this return or exchange, the following conditions must be met:
1. the printer cannot be opened or damaged when delivered

  1. the printer you’ve received are the wrong goods/products that are inconsistent
  2. Please note we do not undertake the shipping costs for the 30-Day Return submission.

 

LIMITED WARRANTY POLICY  

AOSEED warrants its printers and its parts against defects in materials or workmanship for one 1 year from the original delivery date. This limited warranty extends only to the original purchaser. During this period, AOSEED will repair or replace defective parts with new or reconditioned parts at AOSEED’s option, without charge to the original purchaser.

We also provide free replacement of  Consumables within 6 months including the FCC Cable, Nozzle Module, Extruder Module, Feeding Pipe. Please contact the online customer service in advance for any return request for damage. Please note we do not undertake the shipping costs if it's not the product itself problem and if the return to China is required, we also do not take the tax that may occur.

 

Magnetic baseplate/Filaments are not covered by the warranty if they are not caused by machine failure
* Warranty period may vary according to local laws and regulations.

 

Please note that any warranty services or questions must be accompanied by the order number and original invoice from the transaction through which the warranted product was purchased. The order number and original invoice serves as your warranty number and must be retained. AOSEED will not provide warranty service without the order number and original invoice.

All original parts (parts installed by AOSEED at the original system build) replaced by AOSEED or its authorized service centers, are warranted. Any after-market additions or modifications are not warranted. The original purchaser is responsible for the payment for any service or repair outside the scope of this limited warranty.

Except as provided herein, AOSEED is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall AOSEED be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the equipment, less any shipping fees. If the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.

 

The warranty and remedies set forth herein are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

warranty conditions

AOSEED’s One Year Limited Warranty is subject to the following conditions:

  1. This warranty extends only to printers distributed and/or sold by AOSEED. It is effective only if the printers are purchased and operated at Amazon Store and Shopify Store.
  2. This warranty covers only normal use of the printer. AOSEED shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; (iii) service or alteration by anyone other than an authorized AOSEED representative; or (iv) damages incurred through irresponsible or other non-recommended practices.
  3. You must retain your order number and original invoice to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the original purchaser in fulfillment of this warranty.
  5. AOSEED makes no warranty (either expressed or implied) regarding third-party (non-AOSEED) installed parts or products.

WARRANTY EXCLUSIONS Part

AOSEED accepts no liability for problems caused by after-market modifications or additions to its printer. AOSEED is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It is also null and void if there are indications of misuse and/or abuse. AOSEED has the option of voiding the warranty if any one other than an AOSEED technician attempts to service the product. AOSEED will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any product bought at AOSEED. AOSEED will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. AOSEED makes every effort to make sure all information on our website is correct.

replacement for quality-related issues

All quality-related defects on items sold directly by AOSEED are covered by an extensive warranty, starting from the date of purchase. The replacement part provided by AOSEED may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.